Terms and Conditions of Use

Please read these Terms and Conditions carefully before using this website. By accessing or purchasing from this site, you agree to be bound by these Terms. If you do not agree, you must not continue to use the site or obtain goods or services from it.

Great Water Filters Australia maintains this website as a service to customers; we may update or modify these Terms at any time. Your continued use of the site signifies acceptance of the most recent version.

Acceptance of Agreement

By accessing the site, you acknowledge and agree to all terms outlined in this Agreement. This Agreement constitutes the entire understanding between you and Great Water Filters Australia regarding use of the site and supersedes any previous agreements or representations.

We may amend these Terms at any time; updated versions will be posted on the site. You should review these Terms before each use of the site.

Copyright and Intellectual Property

All content on this site; including text, design, graphics, images, digital files and organisation of information; is protected under Australian and international intellectual property laws. You may not copy, reproduce, modify, republish, upload, distribute or transmit any material from the site except where expressly permitted under these Terms.

You do not acquire any ownership rights by viewing or downloading material. Publication of content on the site does not constitute a waiver of intellectual property rights.

Fraud

When creating an account or making a purchase, you confirm that all information provided is true and accurate. We may cancel or suspend any account or order without notice where false or misleading information has been supplied or where the Terms have been violated. We reserve the right to refuse future access or membership.

Limited Right to Use

You may view, print or download content solely for personal, non-commercial use. This does not permit republication, redistribution, resale, reverse engineering or creation of derivative works. Content must not be incorporated into any retrieval system for commercial use.

Editing, Deleting and Modification

We may, at our discretion, edit or remove any content, documents or materials on the site without notice; including these Terms.

Indemnification

You agree to indemnify, defend and hold Great Water Filters Australia and its affiliates harmless from any loss, claim, liability or expense; including legal fees; arising from your breach of these Terms or misuse of the site.

Non-transferability

Your rights to access the site or use any account, password or content are personal to you and cannot be transferred or assigned.

Disclaimer

The information and services provided through this site are offered on an “as is” and “as available” basis, and all warranties; whether express or implied; are disclaimed, including without limitation any implied warranties of merchantability and fitness for a particular purpose. The information and services available through the site may contain bugs, errors, problems or other limitations.

We and our affiliated parties have no liability whatsoever for your use of any information or service. Without limiting the foregoing, we and our affiliated parties are not liable for any indirect, special, incidental or consequential damages; including loss of business, loss of profits, litigation or similar claims; whether arising from breach of contract, breach of warranty, tort including negligence, product liability or otherwise, even if advised of the possibility of such damages.

These limitations form essential elements of the basis of the agreement between us; the site and its information would not be provided without such limitations in place. No advice or information, whether oral or written, obtained by you from us through the site creates any warranty, representation or guarantee except as expressly stated in this Agreement.

Limits of Liability

All responsibility or liability for any damages caused by viruses or other harmful components within any electronic file, form or document is disclaimed. We will not be liable for any incidental, special or consequential damages of any kind arising from your use of, or inability to use, our site.

In all circumstances, our maximum liability to you will be limited to the amount you paid for the relevant goods, services or information.

Use of Information

You authorise us to use information you provide in accordance with our Privacy Policy. Use of the site signifies acceptance of that policy.

Third-Party Services and Merchants

We may provide access to, or display advertisements for, third-party merchant sites from which you may purchase or obtain goods or services. You acknowledge that we do not operate, control or endorse the products or services offered by these merchants. Merchants are solely responsible for all aspects of order processing, fulfilment, billing and customer service. We are not a party to any transactions that occur between you and a merchant.

You agree that your use of merchant sites is entirely at your own risk and is without any warranties from us; whether express, implied or otherwise; including warranties of title, fitness for purpose, merchantability or non-infringement. Under no circumstances are we liable for any damages arising out of transactions between you and merchants, or for any information appearing on merchant sites or any other third-party site linked from our website.

Third-Party Merchant Policies

All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on such sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.

Privacy Policy

Your use of the site is also governed by our Privacy Policy, which forms part of this Agreement.

Payments

By purchasing goods or services, you confirm that:

• the payment information provided is accurate
• all charges incurred will be honoured by your financial institution
• you will pay all fees at the posted prices; including installation charges, freight fees and applicable taxes

Fraudulent transactions may be referred to law enforcement.

Installation Services

Where installation services are provided, you acknowledge that:

• installation may require access to plumbing, fixtures or property infrastructure
• you are responsible for ensuring safe access to the installation location
• any pre-existing issues; such as leaks, blockages or unsuitable fittings; may affect installation and may require additional works
• additional labour or materials not included in standard packages may attract additional fees

All installation work is performed by qualified technicians in accordance with relevant Australian plumbing standards.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.

This applies to all purchases made in Australia and New Zealand.

Forward-Looking Statements

Any statements about future performance, expected results or business outcomes are forward-looking and subject to risks outside our control. They do not constitute financial advice or any form of offer.

Links to Other Websites

The site may contain links to external websites. We do not guarantee the accuracy, safety or content of third-party sites. Accessing them is at your own risk.

Submissions

Any ideas, feedback, concepts or suggestions submitted to us become our property and may be used for any purpose without compensation. We are under no obligation to maintain confidentiality regarding submissions.

Returns and Refunds

Please choose your order carefully as we do not refund or exchange for “change of mind’ purchases. We ensure that all items are in good condition when packed and posted however in the event that you receive an item that is damaged please contact us with 7 days of receipt and we will work out a solution with you.

venue; Applicable Law

You agree that all actions or proceedings arising directly or indirectly out of this Agreement, your use of the site or any samples or products obtained through the site shall be brought exclusively in the courts of Victoria, Australia. You expressly submit to, and consent in advance to, the jurisdiction of these courts for any such action or proceeding, and you waive any claim that Melbourne, Victoria is an inconvenient or improper forum based on lack of venue.

Verification of Member Information

We may contact you to verify account details; including your name, address or order information; to ensure accuracy and prevent fraud.

Your Feedback

We welcome your questions or comments about these Terms. To contact us, please use the contact form on our website.