Privacy Policy

Great Water Filters Australia respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. This policy explains how we collect, use, store and disclose your personal information when you interact with us online or offline.

1. The Information We Collect

We may collect the following types of personal information:

• contact details; including your name, address, email address and phone number
• order and delivery information
• enquiry details and correspondence
• marketing preferences
• information provided through lead forms such as Facebook and Google
• technical information; including IP address, browser type and device information
• information submitted when creating an online account

We only collect information that is reasonably necessary for our business activities.

2. How We Collect Personal Information

We collect your personal information directly from you when:

• you make a purchase
• you submit an enquiry
• you complete a lead form on Facebook or Google
• you create an account
• you communicate with our staff
• you sign up to newsletters or marketing materials

We may also collect information automatically through cookies and analytics tools when you visit our website.

3. How We Use Your Personal Information

Your personal information is used for:

• processing and delivering orders
• responding to enquiries
• providing customer support
• improving website performance and customer experience
• verifying your identity when needed
• sending service updates or administrative notices
• marketing communications if you have opted in
• internal reporting and business operations

We do not sell or rent your personal information.

4. Disclosure to Third Parties

We may disclose your personal information to trusted service providers that assist our business operations; including:

• payment processors
• delivery and logistics partners
• CRM and marketing platforms such as HubSpot
• advertising partners such as Google and Meta
• website hosting and IT security providers
• professional advisers such as accountants or legal representatives

Where possible, we ensure that third party providers store data securely and handle it in accordance with relevant privacy laws. Some providers may store information overseas; by using our website and services, you consent to this.

5. Cookies and Analytics

Our website uses cookies and similar technologies to improve your experience, analyse site usage and deliver personalised advertising. Cookies may also be used by third party partners such as Google Analytics and Meta.

You can control cookie settings through your browser; however, disabling cookies may limit website functionality.

6. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures include:

• encrypted website traffic using TLS protocols
• restricted access to customer information
• secure password practices and authentication
• regular review of security controls

No method of transmission or storage can be guaranteed secure; however, we follow industry standards to safeguard your information.

7. Access, Correction and Deletion

You have the right to:

• access your personal information
• request corrections
• request deletion where permitted by law
• update your account details through the My Account section of our website

For requests, please contact us. We may require identification to process your request.

8. Marketing Communications

You may receive marketing emails if you have subscribed or provided consent. You can unsubscribe at any time via the link in our emails or by contacting us.

Administrative emails relating to orders or service updates will still be sent when necessary.

9. Links to External Websites

Our website may contain links to third party sites. These sites operate independently from Great Water Filters Australia and have their own privacy policies. We are not responsible for their content or practices.

10. Legal Requirements

We may disclose personal information where required by law, court order or government authority; or where we believe disclosure is necessary to protect our legal rights or comply with regulatory obligations.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at www.greatwaterfilters.com.au. Continued use of our website indicates acceptance of any updates.

12. Contact Us

If you have questions, concerns or feedback about this Privacy Policy, please contact us.